If I have to ship it back, do I pay shipping?
In the rare event we have shipped you the wrong product or it is defective, we will be more than happy to pay for the shipping back to us. If however the product is being returned or exchanged due to improper fit, or the customer simply no longer wants the product, the shipping needs to be paid by the customer.
Do I get a full refund?
With receipt, we offer full refunds for the products' purchase price when the item is returned in the same condition it left the store, within 14 days of purchase. If you don’t have a receipt, you can still return the product for an exchange or store credit.
How long do I have to return something?
Our address for returns is:
2130 Robertson Road, Unit 4
For online/shipped saddle trials, all saddles are sold on a 7 day trial. The 7 days begins when you get the saddle home and ends when (if) you put it in the mail to ship it back to us. The saddle must be returned it in the same condition it went out in for a full refund.
For in-store pick up saddle trials, all saddles are signed out on a 7 day trial with credit card hold. The 7 days begins when you pick up the saddle, and ends when it is returned to the store. The hold on your credit card is then released once we have the saddle back in the same condition as it went out at the beginning of the trial.